Foundation of Services
Human performance improvement theory embraces a holistic approach for achieving organizational excellence. Rothwell, Hohne, & King (2018) opine that the environment in which workers perform their jobs causes suboptimal performance rather than the individuals who perform the work. Organizations must identify and address a wide range of root causes that influence performance issues rather than the consequences of these problems. Many popular improvement approaches, such as employee training; process improvement; management standards; etc. suggest the need for improvement strategies that can be applied in combination to effectively address the breadth of performance issues. Unfortunately, these can fail to address the wide-range of issues causing poor performance. The human performance improvement methodology is focused “on solving problems or even avoiding problems before they occur” (Rothwell et al., 2018) by pursuing a broader spectrum of interventions.
Rothwell, W. J., Hohne, C. K., & King, S, B. (2018). Human performance improvement: Building practitioner performance. (3rd ed.). (Kindle Locations 40-43). Routledge-Taylor and Francis Group: New York, NY.